The best customer service organizations—Amazon, Zappos, Apple—have a clear understanding that their customers come first. Their success stories are founded on the belief that when you treat your customers well, they’ll reciprocate in loyalty. With more and more brands competing to win consumers’ attention and dollars, it is more important than ever to prioritize the customer experience.
With an increasingly demanding and oftentimes unsatisfied customer base, many companies have shifted expectations surrounding their customer service. While speedy resolution is still key, customers are also looking for empathy and a willingness to bend the rules in some situations. Using tools like Userpilot, you can create a customer service strategy that is designed to meet these new expectations and increase overall customer satisfaction and retention.
Max customer service is available via phone, email, and live chat. The company’s website has an FAQ section where customers can find answers to common questions and concerns. Customers can also access support through the company’s Twitter and Facebook pages. The company offers a free trial of Max so that customers can try the service before committing to a monthly subscription. The trial period lasts 30 days, after which the service automatically renews unless the customer cancels it before the billing cycle begins.
When HBO Max relaunched as Max on May 23, it became the new flagship streaming service for WarnerMedia, blending its former ad-supported and ad-free subscription tiers into one app with content from the company’s vast catalog of brands. The resulting Max platform is pricier than most of its rivals, starting at $10 a month to watch with ads and going up to $20 per month for 4K access and Dolby Atmos on select titles.
At the same time, it’s easy to see why some users might want to call up Max customer service: The app has a few features that could use improvement. For example, the row of genre tiles on the home screen aren’t prominently displayed; instead, you have to scroll down past all the curated collections to get to them. Also, the Max app’s search function isn’t robust enough to help users quickly find what they’re looking for.
Despite these minor quirks, the app is an excellent choice for fans of HBO shows and other quality content from Warner Bros. The company has promised to expand Max’s library with more original and classic movies and TV shows in the future, but for now it’s a solid streaming option for fans of quality TV. Its price tag is a bit steep, but it’s worth trying out for its impressive selection of original content. It’s also worth noting that if you have a pay-TV provider that offers HBO, such as AT&T’s U-verse, Verizon’s Fios, Comcast’s Xfinity or Altice USA’s Optimum, you’ll get access to Max at no additional cost. You can check the list of participating providers at this link. מקס שירות לקוחות